solutions.

Managed Services & Support

Services & Support

Our managed IT services are a core part of what we do here at CTC Technologies. We help our customers with critical support and maintenance activities of their network, data, security, mobility, storage, and communication systems to ensure that their performance, safety, and up-times are held to industry standards.

Our team offers a complete stack of technology support services, suitable for organizations of all sizes from a wide variety of industries such as automotive, education, engineering, financial services, government, healthcare, and manufacturing. Our specialty lies in providing managed IT services to large organizations with multiple branches and office locations and we have specific experience in working with enterprises, fortune 500s, and federal/state governments.
 

Personalized Approach & Support

Our managed IT services are designed to fit your business’ budget, IT objectives, and technology requirements. We first start with an audit of your existing IT infrastructure and security protocols to ensure that best practices are being followed. From there, we can design a solution that fills in any gaps, regardless if those gaps are hardware-, software-, or people-driven.

Once an Service Level Agreement (SLA) is established, you can expect the following benefits of working with our team:

  • Over 50 years of experience in maintaining and upgrading integrated IT systems for organizations of all sizes, including Fortune 500s and government agencies
  • A dedicated account manager with direct email and phone contacts
  • Little to no wait times to get in touch with a live person in cases of emergency
  • 24x7x365 support is also available for management of critical IT environments
  • Industry-leading customer support from a team who cares about your business as much as you do

 

Utilize Our Team As Little or As Much As You Need

Our managed IT offerings are flexible enough to fit the needs of any organization. Whether you’re looking to outsource all of your IT operations or augment your existing IT resources, we can create a solution to help you. No matter what your situation is, taking advantage of our managed IT solutions allow your organization to worry less about your IT infrastructure and focus more on increasing productivity and innovation.

That means we’ll handle those tedious yet critical day-to-day tasks like monitoring and rectifying systems failures and network security breaches, allowing you to keep your IT infrastructure uptimes up to standard.

 

Common Managed IT Services We Offer:

  • Network monitoring and support – 24x7x365 services are available
  • Managed data center, server, and storage support
  • Managed network (LAN/WAN) services
  • Managed security (Firewall/Endpoint) services
  • Managed data, voice, and video services
  • Help desk & end user support
  • Hardware and software procurement
  • Backup and disaster recovery (DRaaS)