Wireless Field Engineer

Summary

Builds relationships with clients; works with clients on tasks defined by Technical Service Manager

Essential Duties and Responsibilities:

• Work as part of a team on large scale wireless site surveys
• Collect and analyze daily survey data in the field, ensuring that the RF survey requirements are being met
• Author full site survey reports based on survey data using Visio and Microsoft Word & Adobe Acrobat
• Interact with customers IT teams daily – requires strong communication skills
• Monitor ongoing progress and make recommendations for improvement in efficiency.
• Communicates with Sales Support Representatives and Operations team to check on progress of existing orders and projects.
• Track time involvement in project for billable hours.
• Works with Technical Services Manager to create strategic plans for training.
• Creates documentation for Customer and follows up with Customer and Sales Team for turnover of documentation
• Demonstrates and actively promotes an understanding and commitment to the mission of CTC Tech through performing behaviors consistent with the organization’s values.
• Supports and conducts self in a manner consistent with client service expectations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Education:

Bachelor’s degree in computer science, business, management disciplines, or related field.

Experience / Technical Requirements:

Must have: Experience with Site Survey software Ekahau or AirMagnet

• Understanding requirements for WiFi site surveys and documentation
• Understanding of VoWiFi, Location Tracking
• Understanding of WLC and Access point models WLAN Controller configuration and tuning
• Meraki AP configuration and tuning
• Strong documentation skills using Microsoft Visio, Word, and Excel
• Routing Protocols – OSPF, EIGRP, BGP L2 / L3
• Architecture and Design Spanning Tree Protocol VSS, HSRP, VRRP, GLBP

May consider an equivalent combination of education and experience.

Other Skills and Abilities

• Cisco Route/Switch/Wireless certifications a plus
• Scissor and/or Boom Lift Experience
• Excellent communication skills – oral and written presentation abilities.
• Strong client interaction skills.
• Possess high degree of self-motivation and drive.
• Self-starter with excellent organizational, administrative and interpersonal skills.
• Works well with team members
• Capacity to flourish in competitive environment.
• Resilient with ability to cope with rejection.
• Leads with confident and determined approach.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

CTC Tech is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.