CTC Technologies & LiveAction Present:

Simplifying Your Enterprise Wireless Network

Wednesday, December 5, 2018 from 1PM to 3PM

CTC Technologies HQ - 7136 Jackson Rd., Ann Arbor, MI 48103

Register Today

Join us as the engineers from CTC Technologies and LiveAction show you how to diagnose, fix, and prevent the most common wireless networking issues affecting enterprise NetOps teams today.

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Workshop Details

Attend our two-hour hands-on workshop and learn about how NetOps teams are leveraging packet capture analysis to solve their biggest wireless networking issues faster, enabling them to make their wireless network management operations simpler. We'll cover major issues like:

  • Slow wireless speeds - a basic issue that still lingers, and makes up a large percentage of many user complaints
  • Wireless connectivity, but no Internet connection – we all still experience this on a routine basis
  • Poor quality and/or dropped connections for voice or video – Real-time protocols, combined with wireless roaming, create difficult troubleshooting scenarios

What you will get, as an attendee: The knowledge, processes, and tools you can bring back and apply to your network today.

Workshop Schedule

  • Part 1: Tools - We will provide a thorough overview of LiveAction and show you how to effectively measure, analyze, and diagnose wireless networking issues.
  • Part 2: Hands-On Troubleshooting - Attendees will leverage a series of live troubleshooting and resolution exercises for common wireless issues in larger networks.
  • Part 3: Ongoing Management - Find out how other NetOps are gaining real-time and continuous insights of network traffic through a demo of LiveAction's LiveNX.

Lunch and a special gift will be provided to all attendees, courtesy of CTC Technologies and LiveAction.

Mark Stevens

Digital Guardian

Mark is an accomplished, results-driven senior information technology leader with extensive experience managing diverse technology organizations. At Digital Guardian, he is responsible for driving customer success across professional services, managed services, and support and training.

Prior to Digital Guardian, Mark was Area Services Director for BMC Software, a $2 billion leader in the business service management space. Previously, he served as Senior Director of Professional Services for Progress Software, a $550 million provider of application infrastructure software and services. In this role, he managed and directed a team of 80+ technical field personnel to help drive a $225 million sales region.

Mark is known for his high-energy emphasis on customer success, leadership and teamwork, and his tireless work ethic. Throughout his career in software development and consulting, he has succeeded and established higher standards by focusing on results and driving excellence through his efforts and his teams’ performance. With a distinguished academic record — and worldwide work experience in developed and developing nations throughout Europe, Asia, and the Americas — he delivers results as a true, technology-savvy business leader in the software industry.


Rich Thompson


Richard Thompson is the Director of Sales Engineering at Cylance. He has 25+ years of experience in security. This includes 21 years leading security efforts at the regional and national level in the retail industry, and 5 years leading Sales Engineering and Professional Services efforts in the enterprise software industry. He has experience in forensics, incident response, electronic discovery, information risk management and governance. He joined Cylance in October 2014 in order to help Cylance in the vision of protecting every endpoint under the sun.